How to Order / FAQs

It's easy to create and order your personalised teddy bear or snuggle blanket.  Just follow a few steps to provide the necessary details for your perfectly unique toy:

Step 1 - Choose your toy, blanket or wall hanging

Pick the toy you know your recipient will love, from the various collections on the home page. We have an extensive range

Step 2 - Complete embroidery details

Fill in all the fields to describe the embroidery you'd like, the colours and any other special requirements.

Step 3 - Check out and make payment

At the check-out, you can choose your preferred secure payment method: credit card, PayPal or Lay-buy powered by PayPal. The Lay-buy option is presented after clicking the 'proceed to payment' option. You will be directed to the PayPal site to set up your payment plan. Please contact me if you need assistance.

Step 4 - Approve your design

I'll contact you with a design proof for you to approve.  We will be in touch every step of the way to make sure your gift is perfect. I only start embroidering once you give approval of all the details. Please make sure you check all details in the design proof, as I don't take responsibility for any mistakes once you've approved the design.  If I make a mistake, I will fix it! 

Please allow up to 5 days for your personalised gift to be made once you've approved the design. Let me know if your order is urgent.

Step 5 - Finished product

Once your toy is finished, I'll send you a photo and note to let you know it's on the way.  You'll also get a shipping notification once your toy has been posted. Please give me feedback once you've received your toy.  It's important for me to keep my customers 100% happy.